1. Return Eligibility
- Returns are accepted within 1-3 days from the date of delivery.
- The item must be unused, in its original condition, and in the original packaging.
- Lucian Gear reserves the right to refuse returns if the product has been damaged or altered in any way after delivery.
2. How to Return an Item To initiate a return, please contact our customer support team at [email protected] within 1-3 days of receiving your order. Provide your order number and details of the item(s) you wish to return. Our team will guide you through the process and inform you of the next steps.
3. Exchange Option If you would like to exchange your item for a different size or color, please inform our customer support team. Exchanges are subject to the availability of the item. If the item is unavailable, a refund will be processed.
4. Refund Process
- Refunds will be processed once the returned item is received and inspected.
- As we offer Cash on Delivery as our payment method, refunds will be processed in cash at the time of item pickup. The delivery team will carry the refund amount with them during the pickup.
- Please ensure that you have the correct amount ready at the time of collection for a smooth refund process.
5. Shipping Charges
- Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item sent by us.
- Shipping charges for exchanges are also the customer’s responsibility.
6. Damaged or Incorrect Items If you receive a defective or incorrect item, please contact us immediately at [email protected] . We will arrange for the return of the item at no additional cost to you and ensure that a replacement or refund is issued.
7. Non-Refundable Items Some items may be non-refundable based on specific circumstances. These items will be clearly marked on the product page or at the time of purchase.
8. Contact Us For any questions regarding returns, exchanges, or refunds, please reach out to our customer service team at [email protected].